All passengers travelling to the USA under the Visa Waiver Program (VWP) (ie can enter America without a visa) require an Electronic System for Travel Authorization (ESTA). This includes all passengers in transit who are using the VWP to change planes in the USA en-route to another country.
U.S Customs and Border Protection have changed the procedure in applying for an ESTA and real-time approvals are no longer available.

Obtaining online authorisation (known as an ESTA) can be done online at https://esta.cbp.dhs.gov. Filling in the form should take about 15-20 minutes. International travellers applying for an ESTA for travel to the United States should apply as soon as possible and no less than 72 hours before departure. Note, travellers don't need to have firm travel plans to apply for authorisation but are required to state where they are staying during their trip.
It is the passenger’s responsibility to ensure they have made their application and have the authority to travel beforehand.

Once this information has been successfully submitted, it will be run against appropriate law enforcement databases. If granted, ESTA authorisation will be valid for two years (or until the traveller's passport expires) as well as for multiple entries to the USA. For each new visit you must update your ESTA information about your flights and where you will be staying.
The USA Department of Homeland Security will then archive the information for 12 years - allowing it to be retrieved should any law enforcement investigation require it.
All passengers travelling under the VWP who do not have ESTA authorisation will not be permitted entry onto any flight by their carrier. We therefore highly recommend that travellers apply for their ESTA as soon as they've made arrangements for travel to the US.

If you need a visa to enter or transit through the USA, you don't need to apply for an ESTA.

The information below is a guide only, please check the Department for Transport (href link to https://www.gov.uk/government/organisations/department-for-transport) which will have all of the most recent updates. Make sure you also check with your airline which may have different rules. If you are catching connecting flights, you should be aware of airport restrictions regarding carry-on luggage at other airports during your journey.
Below is a guide to the requirements that will be in place as well as advice to help passengers pass through the security check as quickly as possible.

Some liquids will be allowed once again through airport security check points. There will, however, be restrictions on the quantity of liquids that can be taken through.
Passengers may carry small quantities of liquids, but only within separate containers, each of which with a capacity not greater than 100ml.
These containers must be brought to the airport contained in a single, transparent, re-sealable plastic bag, which itself must not exceed 1 litre in capacity (approximately 20cms x 20cms). The contents of the plastic bag must fit comfortably and the bag sealed. Each passenger may carry only one such bag of liquids.
The bag must be presented for examination at the airport security point.
Liquids that cannot be placed inside the re-sealable bag must be packed into the hold luggage and checked in. Liquids of any amount can still be carried in luggage checked into the aircraft hold.

* All drinks, including water, soup, syrups
* Creams, lotions, oils, perfumes, mascara etc
* Sprays and pressurized containers including shaving foam and spray deodorants
* Pastes, including toothpastes
* Gels, including hair and shower gel
* Any other solutions and items of similar consistency

Essential medicines and baby food may be permitted in larger quantities above the 100ml limit, but will be subject to the authentication that is already currently required.

Each passenger is restricted to carrying only one item (in addition to the re-sealable liquids bag) through the airport search point with a maximum size of 56cm x 45cm x 25cm. The weight of the bag may vary from airline to airline.
Pushchairs, walking aids and wheelchairs are permitted but will be screened.

Laptops and other large electrical items (e.g. a large hairdryer) will still have to be removed from cabin baggage and screened separately. A laptop bag will be regarded as your one item that is allowed in the cabin.

All items of luggage which do not fit in the permitted cabin baggage size (maximum length 56 cm, width of 45 cm and depth of 25 cm) must be checked in to be placed in the aircraft hold. Musical instruments will, as an exception, be allowed as a second item of cabin baggage, but will need to be screened and passengers should check with their airlines if special arrangements (e.g. purchasing an extra seat) for these large instruments will be required.

Passengers are asked to bear in mind the following advice to help make their passage through the airport as efficient and comfortable as possible:

Before you arrive at the airport

* Limit quantities to what you may need in the cabin for the duration of the flight.
* When possible, put liquids in hold baggage.
* Prepare the re-sealable bag of liquids before arriving at the airport.
* Check any queries you have with your airport or airline before travelling to the airport.

At the security point

Be ready to hand over your re-sealable bag of liquids for screening as you approach the security check point. It will be screened at the same time as your cabin luggage.
All coats and jackets will have to be removed ready to be screened and metal items including wallets will be placed in plastic trays and scanned separately.
If you are carrying a Laptop or any other large electrical item within your cabin luggage then please have it ready for separate screening as you approach the security check.
Duty free / departure lounge purchases may take on board liquid items of any size that are purchased after the security check in the departure lounge (sometimes referred to as 'Airside'). Duty free or similar purchases will be given to you in a special sealed bag. Do not open this bag until you have reached your final destination. You should also retain your proof of purchase throughout your journey. You will be required to show it at all transfer points. Please note: restrictions apply to duty free purchases made on return journeys where passengers change flights at an EU airport.

Returning to or via the UK

Travelling from an airport in the EU, Norway, Iceland or Switzerland: The arrangements outlined above will apply, except that larger cabin bags will be permitted on a transitional basis until April 2007.

Travelling from an airport in any other country

Local arrangements will apply.

Special information for transit passengers

If your journey involves changing flights at any EU airport, special restrictions apply. You may only take duty free purchases through the security check point at your connecting airport if they have been purchased at another EU airport, or on board an aircraft operated by an EU carrier. You will need to show proof of purchase to demonstrate this. Purchases from other airports or on board other airlines may only be carried as hold baggage on the connecting flight.

Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden.

Whereas airline websites will only promote and sell their own product, and that of their codeshare partners, booking with, Trumba Travel, the travel agent gives you the flexibility to compare multiple airlines in one place and chose the airline that best suits your needs whether it’s an early departure time, fares that include baggage or the airline that gives you the most frequent flier rewards.
Once you have chosen your flight, make payment and receive your ETicket our service is complete. The responsibility then falls to the airline to operate the service you have paid for or provide you with a suitable alternative. If the airline changes their flight schedule or cancels your flight, as an agent we, www.trumbatravel.com, provide our service again to rebook, refund or provide vouchers for future travel dependant on the policy given by the airline.

Electronic tickets are stored within the airlines reservation system rather than printed on a paper copy. The service is similar to the traditional paper ticket process, but eliminates the time and hassle associated with purchasing or exchanging a paper ticket. Your confirmation email will act as your e-ticket.

Please note that it is always best to check with the airline for accurate check in times. We recommend that you check in at least 2 hours prior to departure for a short hall flight and at least 3 hours for a long-haul flight.

Details of Airport/Terminals will be in your email confirmation, these are as notified by the supplier and will change. Please note that you are always requried to check with the airline for accurate check in times, departure terminals before departure and get uptodate information . We recommend that you check in at least 2 hours prior to departure for a short hall flight and at least 3 hours for a long-haul flight.

If there is no details on baggage allowance, you must have booked a flight ticket with no checked baggage allowance. Hand bags may be allowed, you are required to check with airlines directly. The baggage allowance to which you are entitled will vary from airline to airline and between scheduled carriers like Emirates Airlines tickets, British Airways tickets, KLM, Air France, Air Newzealand tickets and low-cost carriers like EasyJet and Ryanair.
Most low cost carriers will almost always charge for checked luggage. This should have been offered to you as an option during the booking process and will be shown on your flight confirmation. Hand luggage to be taken into the aircraft cabin is strictly limited and must conform to both the weight and the size allowance that the airline specifies.
Sports equipment - Although some airlines do not need notification of any sports equipment you might be taking up to your allocated allowance. PLEASE CHECK with your airline as baggage weighing over this amount may incur an extra charge at check in.
Amounts may vary according to destination and airline so please refer to airline website information page for more information.

Online check-in is quick and free to do.
However please be aware that some low cost or scheduled airlines no longer offer a check-in service at the airport, therefore all passengers must check-in online before departure. You can now check-in online up to 28 days before you travel.
Most scheduled airlines will allow you to check in online 24hrs before departure. The unique airline reference is shown above the ticket number on your email. You will need to print out your boarding pass and register your baggage with the airline. Once you arrive at the airport you can drop off your luggage at the airline’s baggage counter and go straight to the departure gate.
For flights that do not have an online check in facility, when you arrive at the airline check in desk you will be required to present the following items in order to receive your boarding pass:
- Appropriate identification and travel documents i.e. passport, visa if required, etc.
- A printout of your confirmation page or confirmation e-mail to present to the check in representative.
- The credit/debit card you paid with (If you are flying with SASK or Air France).
Please note: It is the passengers' responsibility to check and obtain the relevant passport, visa and health inoculations for the country they are travelling to.

Unfortunately not all airlines will let you pre-book your flight seats, there may an additional charge by the airline, however if you have specific needs and require certain seating arrangements this can be done directly with the airline. Our reservations team will be able to provide you with a reference number for your airline seat booking.

You are required to use all flight coupons in order of sequence. If you do not travel on the outbound flight, then the airline may cancel the ticket and any subsequent flights booked.

If you are travelling while pregnant you should seek the advice of your GP before booking. Most airlines follow the below guidelines.
Up to 28 weeks: Normally ok to travel for single pregnancies.
Between 28 - 36 weeks: Airlines may require a Pregnancy Information Form from your doctor.
After 36 weeks: Not permitted to travel.
The above is a guideline. You are required to check with airline directly.

An infant must be more than 7 days old to travel on an aircraft, for health and safety reasons.

No. If you require a seat for your infant, you will need to purchase a child seat. Please contact us and we may assist you to buy a child.

Infants must be under 2 years old on the return date of travel. If your child celebrates his or her 2nd birthday while on holiday, you must book and pay the appropriate child fare. Charges for infants vary depending on the route and length of flight and will be advised in the booking process. Infants are not entitled to their own seat and must travel on an accompanying adult’s lap. If you require a seat for your infant to sit separately you will need to purchase a child’s ticket at the appropriate fare. Infants do not always receive a personal baggage allowance as this varies from carrier to carrier.

Children must be 2 - 11 years old on the return date of travel to qualify for any applicable child fare reduction. Children aged 12 years and older pay the full fare and have their own seat and also have a full baggage allowance.

When travelling on an arrangement including hotel accommodation, no person under the age of 18* years will be allowed to travel independently. The exception is for Las Vegas where visitors are required to be 21 years old if unaccompanied. The passenger’s age relates to the whole of the period when they are away including the day of return.
When travelling on a flight-only basis, passengers can only travel alone if they are aged 14 years or over subject to airline approval, providing they can travel unassisted. Please note if they are aged 14 - 15, a parent or legal guardian must accompany them to check-in, and a valid photo-id in addition to the country specific documentation must be presented. We strongly recommend that parents or guardians of unaccompanied young persons remain in the airport until the flight has departed. Airlines reserve the right not to accept unaccompanied minors under 14 years of age for carriage.

Lower and discounted offer priced tickets are mostly non-refundable, but in some cases airlines will charge a cancellation fee if you wish to cancel your booking. In addition, Trumba Travel will charge an administration fee of min £60 per person. For this reason we recommend that you take out adequate travel insurance before booking. All cancellations must be sent in writing to contact@trumbatravel.com

Before booking for a passenger with any sort of disability or special need, we would strongly recommend that you contact us by email, and we will call you to discuss the passenger's actual requirements.
Wheelchair assistance - Airlines have their own individual guidelines regarding the provision and carriage of wheelchairs and they will need to know the weight, dimensions and type if you are taking your own wheelchair and other relevant information for the safety and comfort of the passenger during the flight. Please contact your airline directly with this information a minimum of 48hrs before travel.
Hotels vary in their suitability for disabled passengers and we would strongly recommend you conduct your own research into whether the hotel will cater for your requirements. We will also need to inform our hotel providers for their advice and instructions relating to such bookings.
Websites such as TripAdvisor can be very useful when investigating hotel facilities and can often provide a reasonable guide to the services available. This is in addition to a hotel's own website, the accuracy of which always remains the hotel's own responsibility, and for which we cannot guarantee accuracy or take any responsibility.

You can add remarks while you are booking. Please note any requests made to airlines, hotels and transfer providers/suppliers cannot be guaranteed, and we cannot accept responsibility for any of our suppliers if they fail to provide the requested service. Please refer to our Terms and Conditions.

For each ticket you buy you are paying for two separate services. One is a service charge for the agent, and one is the cost of the ticket which is passed onto the airline. We do not separate our service charge so you will just see one price. As an agent for the airline our service is provided as soon as your ETicket is delivered to you. This service is provided regardless of whether you then go on to use your ticket or not or whether the airline provides their service or not.
When your flight is changed or cancelled by the airline, we provide our service again by applying for your refund, assisting you with rebooking flights or claiming airline vouchers for you to exchange your tickets at a later date.
If the airline is unable to operate the flight you have purchased a ticket for, they are responsible for either refunding the cost paid to them for your ticket without charge or providing what they deem as a suitable alternative i.e. rebooking onto a flight which is operating earlier or later or providing you with a voucher for a service that will operate in the future. If you choose not to accept a reasonable alternative and opt for a refund we deem this as you choosing to cancel your booking and as we are providing our service again our administration fees are applied before refunding you.
Please bear in mind our service charges cover our expenses incurred by making the booking on your behalf i.e. marketing costs, surcharges incurred for the processing of your credit/debit card payment and scheduled airline failure insurance (where applicable), none of which are returned to us in the event of an airline cancellation.

The lead guest booking on travelup needs to be at least 18 years of age (21 years for Las Vegas), some hotels have higher minimum age requirements, should a higher age restriction apply then this will be specified in the hotel description.

- Appropriate identification and travel documents i.e. passport, visa if required, etc.
- A printout of your confirmation page or confirmation e-mail or accommodation voucher to present to the check in representative.
- The credit/debit card you paid with (If you are flying with SASK or Air France).
Please note: It is the passengers' responsibility to check and obtain the relevant passport, visa and health inoculations for the country they are travelling to.

There may be additional money collected at the hotel such as Tourist tax, City tax etc., as per hotel and local government laws, rules and regulations. You are required to check on these direct with your hotel before your departure.

We can only collect for the tax we are authorised to receive so when a local authority imposes a tourist tax in a local currency that needs to be collected by the hotel we are unable to include this in our selling price. The local law may change without prior notice.

If you have received an accommodation voucher from us then your booking has been confirmed, some hotel chains hold booking information in a central system and then pass the guest names to the individual hotel a few days before arrival. If the hotel is not recognising your booking at the time you call then please contact-us, so that our customer service team can act on your behalf.

As a general practive, the guideline for check-in is at 4PM and check-out is at 11AM. You are required to confirm with the hotel or accomodation directly whoose contact details can be found in your voucher.

This is a standard requirement in most hotels worldwide and is only taken as a precaution, so as to guarantee payment of any incidental charges (such as telephone calls, room service etc.). On check-out, the hotel will usually give the option of paying by cash instead.

Transfers are only included in your booking if you have selected, booked and paid for it, This will be stated in the 'payment summary' section while you are booking and in your booking confirmation.

No, Each booking you make is an individual purchase available separately at the same price and is not part of a package holiday.

- Appropriate identification and travel documents i.e. passport, visa if required, etc.
- A printout of your confirmation page or confirmation e-mail or transfer voucher to present to the transfer representative or driver.
- The credit/debit card you paid with
- You are required to reconfirm(href to www.checkpickup.com) your onward and return transfer, if applicable, 24 hours before departure. Reconfirmation website, especially for outbound services that require to reconfirm the pick-up time, is www.checkpickup.com
Please note: It is the passengers' responsibility to check and obtain the relevant passport, visa and health inoculations for the country they are travelling to.

Your transfer voucher will have the contact number of the transfer driver or representative.

A chargeback is similar to a section 75 claim in that it allows you to put the transaction in dispute. When you contact your card issuer to raise a chargeback claim we will be notified via our payment provider. It can take up to 14 days between you contacting your bank and us receiving the notification. We then have up to 30 days to respond. Our response will then be provided to the card issuer (Visa, MasterCard or American Express) who have up to 75 days to consider the dispute. This is an approximate total process time of 120 days, whereas our service standard is to provide refunds, where due, in 60 days.
Where we can demonstrate that we have acted as an agent for the airline and we have provided you with a suitable alternative in the form of a date change or airline credit voucher or we have issued you with a credit note your claim will likely fail. If your claim is successful, we reserve the right to appeal the outcome.
As with the section 75 claim this should not be seen as an alternative dispute resolution service as you will need to demonstrate to your card issuing bank that you have attempted to resolve the dispute with us in the first instance. You will also not be able to raise a claim if the date of your service has not yet arrived.
If you have contacted us and have not yet received a response, we would request that you allow us time to respond to your enquiry before raising a chargeback as it is likely we will be able to resolve your dispute amicably. Raising a dispute with your card issuer will delay our response further as we must respond to the notification as well as your existing enquiry, effectively doubling the response time. It also prevents us from issuing refunds to you, if received by the airline in the meantime, as the transaction value is held in dispute while the chargeback remains open. We will not be able to refund you until the chargeback has been closed. Please note there may be additional administration charges to cover our human resources and overhead expenses.

You may be considering raising a section 75 claim via your credit card issuer by disputing the transaction on the basis that the service you purchased has not been provided. In this case your issuing bank will raise a dispute with Visa, MasterCard or American Express dependant on the type of card you used. We in turn will be contacted advising that a transaction we have charged is in dispute and we are given the opportunity to respond. While this is an option afforded to you when you pay by credit card for any future dated good or services, it should not be seen as an automatic right to refund, or as an alternative dispute resolution service as there are a number of exclusions that apply, some of which specifically relate to the sale of travel services.
Where the booking has been made via a third party, such as a travel agent, a section 75 claim is likely to fail as the direct link between the card provider and the travel provider has been broken. As our Terms & Conditions make it clear that we are acting as an agent for the airline (the travel provider) you will not have a claim against us. In addition, this cannot be used where there has been no actual breach of the terms and conditions between the travel provider and the customer. For example, if the flight or hotel was still available, it does not matter that you were unable to get to it or did not want to travel, because the travel provider has fulfilled its contractual obligation to provide the service.